Frequesntly asked questions.
1. What is the warranty on LED Studio displays?
All LED Studio displays include a 3-year warranty as standard, with the option to extend to 5 years upon registration for Unity (Education). Warranty covers hardware, manufacturing defects and technical support
2. What’s the difference between COB, MIP and GOB LED technology?
COB (Chip-on-Board)
LED chips are mounted directly onto the modules, offering improved durability, excellent heat dissipation, higher contrast, and better long-term reliability. Ideal for fine-pitch indoor applications.
More information here https://theledstudio.com/what-is-gob-is-it-worth-the-investment/
MIP (Micro LED-in-Package)
An emerging technology where tiny micro LED chips are packaged individually then mounted. MIP improves brightness uniformity, lifetime and scalability, especially for smaller pixel pitches.
https://theledstudio.com/what-is-mip-microled-in-package-led-display-technology/
GOB (Glue-on-Board)
A protective resin coating over SMD LEDs designed to improve shock resistance, moisture protection and surface durability.
More information here https://theledstudio.com/what-is-gob-is-it-worth-the-investment/
3. What pixel pitch do I need?
Pixel pitch determines visual clarity.
<1.2mm = meeting rooms, boardrooms, control rooms
1.5–2.5mm = education spaces, retail, corporate communications
>3mm = large-format environments, DOOH, stage backdrops
LED Studio can guide you based on viewing distance, room layout and budget.
More information here https://theledstudio.com/why-pixel-pitch-matters-but-not-in-the-way-you-think/
4. What sizes are available in Unity?
Unity is available in both 16:9 and 21:9 formats, ranging from 108” to 216” and 137” to 170” ultra-wide.
Wall-mounts are supplied as standard; stands/trolleys are optional.
5. Can LED Studio manage the full project for me?
Yes. LED Studio is a full turnkey provider:
- Specification
- Design & engineering
- Manufacturing
- Installation & commissioning
- Content support
- Training
- SLA & maintenance
- You deal with one accountable team.
6. Are LED displays better than projectors or LCD video walls?
Well we would say yes 😊 But here’s why…
LED displays offer:
- Higher brightness
- No bezels
- Longer lifespan
- Lower maintenance
- Better visibility in bright rooms
- Reduced power consumption vs old projection systems
- For many spaces, LED provides a higher-quality and longer-term solution.
7. How long does an LED display last?
Up to 100,000 hours, depending on usage.
That’s over 10 years of daily operation.
8. Do LED displays need calibration or maintenance?
Minimal, thanks to:
- Auto-balancing
- Front-service modules
- Durable COB architecture
- Optional SLAs for proactive health checks
9. What CMS or control system do your displays work with?
Our LED displays are compatible with:
We love working with all our partners — naturally, we collaborate more closely with some based on the projects we’re delivering together.
- Navori
- Windows OPS systems
- Intel SDM
- Navori
- ScreenMetrics
- Standard HDMI or wireless solutions (ClickShare, Zoom Rooms, Teams Rooms)
- Not listed the one you were hoping for? We can still make it work. Contact Us to discuss options.
10. Are LED displays energy-efficient?
Yes — especially when using modern architectures such as common cathode, COB, and flip-chip. These technologies significantly reduce heat output and power consumption.
At The LED Studio, we go a step further with Eclipse, our intelligent power-management software. Eclipse dynamically optimises brightness and energy usage based on real-time content and ambient conditions, delivering consistently high visual performance while minimising wasted power.
11. How long does an LED installation take?
Installation times vary depending on the type and scale of the project. Our all-in-one solutions can typically be installed within 1–2 days, while larger, customised systems naturally take longer due to their complexity and the level of integration involved.
Every installation includes full configuration, calibration, testing, and sign-off, along with all the processes required to ensure the display performs exactly as it should. We don’t cut corners — and we don’t rush. Precision matters, and taking the time to do it properly is what guarantees a flawless, long-lasting result.
12. Can LED be used in bright rooms or sunlight?
Yes. LED is engineered to stay bright, vibrant and clearly visible even in challenging environments where projection or LCD would struggle. With high brightness levels — often measured in thousands of nits — LED maintains clarity and impact in high-ambient-light spaces, large open areas, and environments where other technologies simply can’t compete.
13. What content works best on LED displays?
Any high-resolution content, but LED particularly excels with:
- Motion graphics
- Presentations
- Video and brand content
- Teaching materials
- Data
Did you know we also offer Content-as-a-Service (CaaS) as an additional option? Our specialised in-house team of content designers and motion specialists can create truly mind-blowing visuals that make your screen — and your story — really shine.
Contact marketing@theledstudio.com for more information
14. How does LED Studio handle repairs?
Our displays are designed for straightforward maintenance, offering both front and rear service access depending on the installation. This flexibility means quicker adjustments, easier repairs, and minimal disruption to your space — whether the screen is wall-mounted, recessed, or part of a larger architectural build.
For any hardware-related issues, we’ve made the process simple and transparent. You can log, track and manage support cases directly through our RMA Portal, where our technical team will guide you through the next steps and ensure your system is returned to full performance as quickly as possible.
Click here to access the RMA Portal
15. What’s the difference between indoor vs outdoor LED?
Indoor LED:
Designed for environments where viewers are close to the screen. Indoor LED typically uses fine pixel pitches to deliver high clarity, detail, and smooth gradients at short viewing distances. Brightness levels are lower and more controlled, ensuring comfortable visibility without glare in indoor lighting conditions. These displays are optimised for meeting rooms, retail, auditoriums, control rooms, broadcast spaces, and any setting where visual detail matters.
Outdoor LED:
Built to withstand the elements. Outdoor LED features higher brightness levels — often several thousand nits — to stay clear and vibrant in direct sunlight. Modules are fully weatherproof, engineered to handle rain, wind, humidity and temperature extremes. With larger pixel pitches and powerful luminance, outdoor systems are designed for long-distance visibility, making them ideal for stadiums, large-format signage, building façades, transportation hubs, and roadside advertising.
16. Does LED reduce ongoing AV costs for schools?
Yes. LED reduces:
- Lamp replacements
- Colour recalibration
- Image distortion issues
- Maintenance call-outs
17. Is Unity compatible with Teams, Zoom, Webex, and VC platforms?
Absolutely. Unity works seamlessly with all major conferencing platforms.
18. Will LED introduce fan noise in meeting rooms?
In most cases, no — or very minimal. Modern indoor LED displays are engineered for quiet environments and often use fanless or ultra-low-noise cooling systems, operating comfortably below the typical background noise of a meeting room.
If fans are present, they run at very low decibel levels, ensuring they don’t interfere with conversations, presentations, or video calls. We always specify solutions suitable for quiet spaces.
19. How energy-efficient and cool-running is modern LED technology?
Today’s advanced LED is a true marvel of intelligent design and groundbreaking pixel engineering. These systems run cool to the touch and can offer up to 40% lower energy consumption compared with traditional SMD technology when operating at around 600 nits.
Thanks to their low BTU output, there’s no need to increase cooling in the surrounding environment — a hidden cost saving often overlooked, including reductions in air-conditioning usage. It’s a smarter choice that enhances performance while remaining both environmentally conscious and cost-efficient.
20. Can LED support wide-viewing meeting room layouts?
Yes. Ultra-wide 21:9 options are designed for modern “Front Row” layouts.
21. What is Flip-Chip and why does it matter?
Flip-Chip is an advanced LED architecture where the LED chip is mounted face-down onto the substrate rather than connected with traditional wire bonds. This direct connection allows heat to move away from the LED far more efficiently, reducing stress on the components and improving overall performance.
Compared with wire-bond SMD, Flip-Chip delivers:
- Better heat dissipation – keeping the LED cool, stable, and more reliable.
- Longer lifetime – reduced thermal stress means fewer failures and a longer operational lifespan.
- Stronger colour stability – colours stay consistent and uniform over time, even at higher brightness levels.
- Higher efficiency – more of the power goes into brightness rather than heat, improving energy performance.
The result is a more durable, efficient, and visually precise LED display — ideal for environments where clarity, longevity, and stability are essential.
22. What is “common cathode”?
Common cathode is an advanced LED power architecture in which each colour channel (red, green and blue) receives only the precise voltage it needs, rather than being uniformly over-supplied. By delivering targeted power instead of a single shared voltage, the system reduces excess heat, lowers overall power consumption, and drives higher operating efficiency. The result is cooler, more stable and more energy-efficient performance — especially beneficial for large-format LED walls where thermal management and long-term reliability are critical.
Visit common cathode for more information
23. What brightness should I choose?
Brightness requirements depend on the environment and how much ambient light is present. As a guide:
- Indoor: 600–1,200 nits
- Education / Corporate spaces: 800–1,000 nits for clear visibility without glare
- Outdoor: 3,000–10,000 nits to compete with daylight and changing weather conditions
We’ll always advise on the best brightness level for your specific space and carry out a proper site survey to ensure optimal performance.
24. How does viewing distance affect display choice?
The shorter the viewing distance, the lower the pixel pitch needed.
LED Studio uses a simple formula to guide selection. Click here for more information
25. How long is the lead time?
Typical lead time: 2–6 weeks, depending on size and configuration.
26. Can I finance my LED display?
Yes — we offer flexible finance options for education, corporate and public sector clients.
27. Do you offer Experience Centre demos?
Yes. Our Basingstoke Experience Centre is open for demonstrations across the full range.
Click here to find out more
28. Do you sell direct to end-users?
No. We’re a channel-only, channel-first business. All projects are delivered through our network of accredited and fully trained resellers, ensuring you receive the right solution, expert support, and a seamless experience.
We regularly work alongside our partners on site surveys, technical design, and installations — you just may not realise we’re there. Behind the scenes, we operate a rigorous project-management and sign-off process to make sure every system is delivered on time, meets the brief, and achieves the quality standards we stand by.
29. Can I buy your products in Europe?
Absolutely. We have teams and offices across Europe — most notably in Germany and the UK — and a global distribution network that allows us to deliver and install our solutions anywhere in the world.
From local European projects to major international installations (including the Kennedy Space Centre), we’ve done it all. So, wherever you are — Europe or beyond — we’ve got you covered. Next stop, the moon.
30. How do I become an LED Studio Reseller?
Becoming a partner is easy. Simply complete on our website and we’ll guide you through the accreditation process step by step.
If you prefer, you can also contact one of our authorised distributors, who will be happy to assist you in getting started.